Basin Sod Product Quality/Refund/Return Policy
This Product Quality/Refund/Return Policy ("Policy") applies to all purchases of sod made through Basin Sod ("Company") website or physical store.
- Returns: Basin Sod will not accept returns of sod under any circumstances. All sales are final.
2. Cancellations: We must receive 24 hours notice for all cancellations.
3. Quality Guarantee: At Basin Sod, we guarantee that all our sod to be disease-free, weed-free, alive, and growing at the time of delivery.
- Quality Complaints: If the buyer feels that the quality of the sod is subpar, they must notify the Company within five days of purchase. Notification must be made via email- office@basinsod.com or Phone (509) 545-6330
- Examination and Recommendations: Upon receiving a quality complaint, the Company reserves the right to send out a representative to examine the sod and make recommendations for improvement.
5. Resolution: If the recommendations provided by the Basin Sods representative are followed and the quality of the sod continues to be unsatisfactory, the Company may, at its discretion, offer one of the following resolutions:
- Issue a refund for the purchase price of the sod.
- Providing new sod as a replacement.
- Discretionary Nature: The decision to issue a refund or provide replacement sod is at the sole discretion of the Company. The Company may consider factors such as the nature of the quality complaint, the efforts made to address the issue, and any other relevant circumstances.
- Costs Not Covered: The Company will not cover the costs associated with sod removal or new installation, including but not limited to labor costs, equipment rental, or any other expenses incurred in the process.
- Policy Changes: The Company reserves the right to modify or amend this Policy at any time without prior notice. Any changes to this Policy will be effective immediately upon posting on the Company’s website.